Help Center
Frequently asked questions and support
Account & Login
How do I reset my password?
On the login screen, tap 'Forgot Password'. A reset link will be sent to your email address.
How do I delete my account?
Go to Settings > Delete Account to permanently delete your account. This action cannot be undone.
My account was suspended, what should I do?
Your account may have been suspended for violating community guidelines. For more information, email info@socrepho.com.
Matching & Questions
How does matching work?
Create questions and let other users solve them. Correct answers lead to a match.
How do I create a question?
Tap the '+' button on the main screen. Add 2 to 4 questions — up to 10 on a paid plan — enter 4 options for each, and mark the correct answer.
Diamonds & Premium
What are diamonds used for?
Green diamonds are used to activate powers, while purple diamonds unlock special features.
How do I buy diamonds?
Tap the diamond icon on the profile screen to purchase purple diamond packages.
Safety & Privacy
How do I block someone?
Use the three-dot menu on the user's profile or chat screen and select 'Block'.
How do I report someone?
Use the three-dot menu on the user's profile or chat screen and select 'Report'.
Is my data safe?
All your data is stored encrypted. You can review our privacy policy from the settings screen.
Technical Issues
I'm experiencing connection issues
Check your internet connection. If the problem persists, close and reopen the app.
I'm not receiving notifications
Check your phone settings to make sure notifications are enabled for Qulo.
Answers
Straight answers to the questions people actually ask about Qulo and about question-based dating. Each page answers its question in the first paragraph.